Dear FuzziBunz Fans:
We very much love when our fans comment and speak their minds on our Facebook and Twitter pages – in fact, we encourage you to do so though comments, Tweets and our “Support” tool based on Facebook. We believe in straightforward and honest interactions between our company and customers. It’s essential to good business today.
Along with having an open communication policy, we also expect a mutual responsibility be taken between our company and our customers.
This means that comments should not bash a company, brand, product or another customer. Our policy is if we feel your comment is unduly rude or negative toward another person or our company or products, our policy is not to address such comments publicly and take them down immediately.
Remember, your opinions are valuable to us, but only when they are constructive and productive, not negative and hurtful. It is a responsibility we each must understand and own.
We sincerely want to address any concerns or questions you have in a constructive and thoughtful way. Please search our “Support” tool to see if your question has already been addressed or leave a new question of your own. If you have a question or concern that is personal in nature, please email us at service @ fuzzibunz dot com. We will help you resolve your issue in a timely manner – trust me, it will get resolved. It is our promise to you. If you haven’t heard from us in a few days, please check your Spam folder. Emails sometimes get caught in there.
Remember, we love your comments – constructive criticism and all – but negativity and bashing is not allowed because we feel it isn’t productive for anyone. Thank you for understanding and for your support. FuzziBunz fans are the BEST!!!!
Tereson Dupuy, Founder/CEO of FuzziBunz