Washing Cloth Diapers Like FuzziBunz Baby Diapers is a Breeze!



FREQUENTLY ASKED QUESTIONS BY CUSTOMERS
WARRANTYS, RETURNS AND EXCHANGES
What is the warranty on your diapers? What is the procedure for getting my FuzziBunz® replaced if they are under warranty? My diapers are malfunctioning and they are out of the warranty period OR I do not have a proof of purchase. What do I do? I was given FuzziBunz ® as a gift, they don't fit my baby; will you exchange them?
WASH AND CARE INSTRUCTIONS
Do I need to pre-wash my FuzziBunz ®? How do I wash my FuzziBunz®? Should I use hot water to wash FuzziBunz® and how hot? I have a front loader or High Efficiency washer. What detergent should I use? Can I use diaper rash ointments and creams on my baby if s/he is wearing a FuzziBunz ®? Will my colors run if I wash them on hot? Can I use vinegar in the wash? Can I use baking soda in the washer or dryer? What detergents are recommended with FuzziBunz® How much detergent should I use? Can I use bleach?
TROUBLESHOOTING
How do I get out stains from my FuzziBunz ®? My FuzziBunz ® are leaking even though the insert is hardly wet. What do I do? The inside of my diaper is sticky, how do I fix this? My diapers smell of ammonia when baby wets, why? What does “stripping” the diapers mean and should I be doing it?
DIAPER RASHES AND YEAST
My baby has diaper rash. What do you recommend since I can’t use a diaper rash ointment with my FuzziBunz ®?
DAY-TO-DAY USAGE
Where can I buy FuzziBunz®? Do you sell direct? What size do I need to diaper my baby? How should I store my diapers between washings? Do I have to use a plastic cover over my FuzziBunz ®? My baby’s diaper leaks upon waking at nap or nighttime. How often do I need to change my baby? How many diapers to I need to order? How much laundry will I do? Is it true the diapers become more absorbent the more they are washed?
ACCESSORIES
What accessories do you recommend I get to go along with my FuzziBunz ® purchase?
WARRANTYS, RETURNS AND EXCHANGES
Q. What is the warranty on your diapers?	Top
A. Our warranty is as follows: Snap Defects – 18 months Elastic Defects – 60 days Sewing/Workmanship Defects – 60 days Diaper will not be replaced with new product or refunded due to repelling, shot elastic, staining, leaking or size discrepancies.
Q. What is the procedure for getting my FuzziBunz® repaired or replaced if they are under warranty?	Top
A. If you experience any defects covered by the manufacturer’s warranty, please fill out the FuzziBunz® Return Merchandise Authorization> (RMA) form located at: http://www.fuzzibunz.com/rma. All warranty requests must have a proof of purchase receipt. NO EXCEPTIONS. After submitting the RMA form, you will receive an automated email confirming receipt and instructing to have your diapers replaced or a customer service rep will contact you.
Q: My diapers are malfunctioning and they are out of the warranty period OR I do not have a proof of purchase. What do I do?	Top
A: If your diapers are out of the warranty period and have experienced a defect, we may replace – at our discretion – the product with new second quality diapers (these are diapers with minor manufacturing flaws). We will replace with the same size – but the color may vary. We try to sub the closest color to the original color as possible. Please visit Customer Service at www.fuzzibunz.com to have your issue addressed with your non-warranty concern or issue.
Q. I was given FuzziBunz® as a gift, they don't fit my baby; will you exchange them?	Top
A. Exchanges are only done through FuzziBunz® retailers. Please contact the person from whom you received the gift and ask them to let you know what retailer they purchased them from and then contact that specific retailer for an exchange
WASH AND CARE INSTRUCTIONS
Q. Do I need to pre-wash my FuzziBunz®?	Top
A. When you first get your FuzziBunz®, try them on your baby for fit BEFORE washing. If they fit, yes, you should wash the diapers before wearing.
Q: How do I wash my FuzziBunz®?	Top
A: Here are some simple instructions to caring and washing your diapers: FuzziBunz® are single use diapers. Wash both the FuzziBunz™ and insert after each use. When wet, separate insert and FuzziBunz® and store in a dry diaper pail. Do not soak. If soiled, simply knock solids into toilet. Small solids stuck to the fleece will dissolve in the wash. Use a mini-shower toilet attachment to rinse off soiled diapers over the toilet (optional). First, run a cold rinse or soak cycle with no detergent. Second, run a hot cycle with detergent (see Recommended Brands). Do not use bleach. Third, if your hot wash is not automatically followed by a cold rinse, run a cold rinse cycle. This step only necessary with a particularly dirty load. Tumble dry the diapers in dryer on low or hang to dry. Do not use fabric softener or pure soap*. Never dry on high heat.
Q. Should I use hot water to wash FuzziBunz® and how hot?	Top
A. Yes, it is okay to use hot water to wash your FuzziBunz®, 60 degrees C. However, keep in mind that you should dry your diapers on a low setting in your dryer.
Q. I have a front loader or High Efficiency washer. What detergent should I use?	Top
A. Any washing detergent recommended by FuzziBunz® should be adequate; however using 1/4 of the recommended amount is required for a front loader. If there are too many suds, reduce your amount of liquid, if the diapers are not getting clean enough, increase your liquid.
Q: Can I use diaper rash ointments and creams on my baby if s/he is wearing a FuzziBunz®?	Top
A. Diaper rash ointments cause diapers to repel and not function properly. If you mistakenly get diaper rash ointment on your diaper, wash your diapers normally and then apply some dishwashing liquid, like Dawn, to the affected area. Scrub the affected area with a toothbrush or other bristle brush. While this is a suggested method, it may not always work. Diapers affected by diaper rash ointments are not covered by our warranty. Do not use the ointment, use a zinc powder instead or use a rice paper liner between the ointment and the FuzziBunz fleece.
Q. Will my colors run if I wash them on hot?	Top
A. It is always a good idea to wash your FuzziBunz® on cold first if you are concerned about the colors running, but we have never experienced any problems in the past with colors running.
Q. Can I use vinegar in the wash?	Top
A. Vinegar was originally used in cloth diapers to "soften" them up and possibly as a disinfectant many years ago. However FuzziBunz® do not need any further softening and with detergents that are effective and hot water no additional disinfecting is needed. This could also cause a stink problem if any vinegar is left on the diapers.
Q. Can I use Baking Soda	Top
A. If you wish to add some baking soda to the wash it will not hurt anything. It will not likely enhance your washing if you are using good detergent. I would not use it as a cleaning agent alone. You can use it in a pail or in the rinse cycle if you wish to give some added "odor prevention"
Q. What detergents do you recommend?	Top
A. There are several routs you can go here. For mainstream store bought detergents stay away from dyes or perfumes - especially scents. This may interact with urine and cause a foul odor. Tide Free and Arm and Hammer Free are two that we recommend. Arm and Hammer would be my first choice since it does have the odor controling power of Baking Soda. To be more environmental - and best ensure that you have a "residue free" diaper more "natural" brands of detergent are recommended. These are 7th Generation and Ecover. Both can be bought at any health food or Natural Grocer. For more specific "diaper recommended" detergents that can be bought through diaper retailers we recommend the number one brand that we put our name on Vaska for FuzziBunz® but Allen's Naturally and Charlies Soap all work very well at preventing build up and keeping your diapers smelling clean.
Q. How much detergent should I use?	Top
A. The manufacturers of detergent always recommend the HIGHEST amount to get clothing clean. Its called "marketing." FuzziBunz® are easy to clean due to its fabric - and are mostly done in small loads. Not much detergent is needed. A good rule of thumb is if the bottle recommends you use 1/4 cup - then use 1/4 of that amount. If you find your laundry to be very bubbly and sudsy, this is not good. Cut the detergent down again. Front loaders will require even less detergent. So rule of thumb - start with 1/4 of the recommendation on the bottle of your choice, and move up from there if they are not getting clean enough.
Q. Can I use Bleach?	Top
A. You can use bleach on the INSERTS ONLY! This will not hurt the inserts but we discourage over using bleach. It is bad for fibers and bad for the environment. But if you run into a smelly insert problem you can either sun them, or bleach them with about a cap ful of bleach. It does not take much.
TROUBLESHOOTING
Q. How do I get out stains from my FuzziBunz™?	Top
A. Stains can be caused by different foods, illnesses and medications. The good news is that stains do not affect the utility of your FuzziBunz®. To remove stains (if desired), we suggest laying them out in the sun for several hours at a time (several times for tough stains). Stains are not covered by our warranty. You can also add oxiclean to the wash on a regular basis. You can bleach stains out of your inserts - but FuzziBunz® we recommend Oxiclean or Sun only.
Q. My FuzziBunz® are leaking even though the insert is hardly wet. What do I do?	Top
A. Leaking is often a result of repelling diapers. Repelling occurs when there is residue build up from soaps, detergents, ointments, or hard water that can build up on the fleece. We recommend you do the following to resolve any repelling issues: First, run a cold rinse or soak cycle with no detergent. Second, run a hot cycle with 1/4 detergent. Do not use bleach. Third, run another cold rinse cycle. Tumble dry the diapers in dryer on low or hang to dry. Do not use fabric softener or pure soap. Never dry on high heat. If you are still having problems, use a capful of a water softener, such as Calgon. Continue washing on hot and rinsing on cold until all the suds run clear. Hang dry. We strongly encourage using Vaska Detergent by FuzziBunz to wash all of your diapers in as there is no residue, and will only leave behind clean. Contact Customer Service or use the troubleshooting form for help from a trained customer service representative. Unfortunately, we cannot replace or repair leaking diapers.
Q. The inside of my diaper is sticky, how do I fix this?	Top
A. This is perfectly normal, it is laminated with a polyurethane lining to prevent leaks. Some people see this as being "sticky."
Q. My diapers smell of ammonia when baby wets, why?	Top
A. Ammonia smell is caused by detergent residue and the combination of urine. Run your diapers through the wash again and be sure to use the manufacturer’s recommended detergents. Use Vaska detergent to eliminate any build up problems. Amonia smell can also be caused by diet of the child and the acidity of the urine. Wash as quickly as possible if you find this is chronic. But keeping your diapers as residue free is key.
Q: What does “stripping” the diapers mean and should I be doing it?	Top
A: We have (as have others) had many theories on what is called "stripping” diapers. We simply call it plain ole upkeep and something that should be done every now and then as a preventative measure in taking care of your diapers and prolonging their life. Although our diapers typically don’t have these problems, on occasion we do receive questions involving persistent stink. repelling fleece (or residue buildup on the fleece), fleece that stays wet or leaking diapers. Get a good detergent like Vaska for FuzziBunz – a residue free environmentally friendly detergent. Run all of your diapers through a hot wash with Vaska for FuzziBunz TWICE! Run all of your diapers through a hot wash with NO detergent. Run a cold rinse. If you have hard water you may want to add a water softener such as Calgon Water Softener to soften your water and help release any left over detergent. If you still see bubbles in your rinse run another cold rinse. You can either sun your diapers or tumble on low. We recommend the Sun! A good way to tell if your repelling problem is fixed is to take a nasal aspirator and put an insert into the pocket. Fill the nasal aspirator with water and put it close to the fleece and "pee" on the diaper with the aspirator. If the water goes through, your repelling problem should be fixed. There are more severe methods of fixing repelling diapers. Please contact our Customer Service and they will explain them to you.
DIAPER RASHES AND YEAST
Q. My baby has diaper rash. What do you recommend since I can’t use a diaper rash ointment with my FuzziBunz®?	Top
A. While babies using FuzziBunz® get far less diaper rashes, they can occur on occasion. Do not use any diaper rash ointment while using FuzziBunz®. We recommend changing the diaper often and allowing the baby to air dry as much as possible. You can also use a combination of a zinc oxide / cornstarch powder on baby's bottom to aid in healing. If you need a “paste” mix the powder with a little bit of water and rub onto the rash to give it more staying power.
DAY-TO-DAY USAGE
Q: Where can I buy FuzziBunz®? Do you sell direct?	Top
A: You can buy FuzziBunz® at a number of in-store and online retailers. Please visit http://www.fuzzibunz.com/search_db/where_to_buy.php to find a retailer.
Q. What size do I need?	Top
A. Please visit the FuzziBunz™ size chart at http://fuzzibunz.com/sizechart.html.
Q: How should I store my diapers between washings?	Top
A: Store used diapers in an open air pail or hanging diaper pail to let air circulate. A closed pail may cause mold if you let the diapers sit too long between washings. FuzziBunz® has a "In and Out Mess Free" diaper bag that we strongly encourage as it washes easily with the diapers and requires nearly NO touching of the dirty diapers.
Q. Do I have to use a plastic cover over my FuzziBunz®?	Top
A. No plastic cover is needed with FuzziBunz®;.
Q. My baby’s diaper leaks upon waking at nap or nighttime.	Top
A. Some babies wet more than others. If you are experiencing persistent leaking, we recommend adding more inserts to the pocket during nap and night time.
Q. How often do I need to change my baby?	Top
A. Every parent knows their baby best. If you have a heavy wetter, we suggest changing more often – every 2-3 hours. If you have a light wetter – you can change your baby every 3-4 hours.
Q. How many diapers to I need to order?	Top
A. We suggest that you order 12 diapers to use FuzziBunz full time. You’ll probably do a load of laundry every night or every other night, depending on how many diaper changes you average per day. Many parents add to and even double their collection as they go along.
Q. How much laundry will I do?	Top
A. Depending on how many FuzziBunz® you have, it’s likely you’ll be doing laundry every 2-3 days.
Q. Is it true the diapers become more absorbent the more they are washed?	Top
A. Yes and no. We have found that the inserts can hold more moisture after they have been washed several times. However, multiple washings after that may not additionally affect the diapers.
ACCESSORIES
Q: What accessories do you recommend I get to go along with my FuzziBunz® purchase?	Top
A. This is a biased answer. We have every accessory you will need for diapering your baby from changing pads, reusable wipes, portable diaper totes and even a unique bag that stores the diapers and washes right up with them. Visit our website for more information on our accessory products.